International post delivery

With this option, I can send items with post office delivery. The Delivery option is available for Europe.
The cost will be 10 euros. The delivery is free for orders over 200 euro (promo code: I1HVKN3).
The delivery could arrive at your address or the nearest postal office. You can collect your order from the nearest postal office if you are unavailable during delivery. The delivery could be tracked from:
https://a1post.bg/en/track/ or https://parcelsapp.com/en/tracking/. If you haven’t received your order in 14 days, please check the tracking number and visit the local postal office.
Options that may delay delivery:
- Customs clearance (for non-EU countries)
- Holidays
- Problems with the transport
* Please check your tracking for any of the cases above

Included Countries:
Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Delivery in Bulgaria

The Delivery cost for Bulgaria is 3.50 euros with Ekont. For orders over 100 euros, the delivery is free.
Delivery is between 2 and 5 business days, depending on the season.

USA & Canada Delivery

The delivery for the USA is a Post Office with a USPS tracking number. The delivery for Canada is a Post Office delivery with a Canadian tracking number. The time for the delivery could be around two weeks, and 14 euros for an order. The delivery is free for orders over 200 euro (promo code: I1HVKN3). Delivery is between 7 and 25 business days, depending on the season.

The delivery could arrive at your address/mailbox or secure place at your address. The delivery could be tracked from https://a1post.bg/en/track/ or https://parcelsapp.com/en/tracking/. If you haven’t received your order in 20 days, please check the tracking number and visit the local postal office.

Options that may delay delivery*:
- Customs clearance
- Holidays
- Problems with the transport
* Please check your tracking for any of the cases above

NOTE
Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. You will recieve an email from delivery company with informarion how to pay the taxes.

Australia & New Zealand Delivery

The delivery for Australia is a Post Office with a tracking number. The time for the delivery could be around two weeks, and 14 euros for an order. The delivery is free for orders over 200 euro (promo code: I1HVKN3). Delivery is between 14 and 25 business days, depending on the season.

The delivery could arrive at your address/mailbox, a safe place at your address, or the nearest postal office. The delivery could be tracked from https://a1post.bg/en/track/ or https://parcelsapp.com/en/tracking/. Please check the tracking number if you haven’t received your order in 20 days.
Options that may delay delivery:
- Customs clearance
- Holidays
- Problems with the transport
* Please check your tracking for any of the cases above

Asia Delivery

The delivery for Australia is a Post Office with a tracking number. The time for the delivery could be around two weeks, and 13 euros for an order. The delivery is free for orders over 200 euro (promo code: I1HVKN3). Delivery is between 14 and 25 business days, depending on the season.

The delivery could be tracked from https://a1post.bg/en/track/ or https://parcelsapp.com/en/tracking/.
Please check the tracking number if you haven’t received your order in 20 days.
Options that may delay delivery:
- Customs clearance
- Holidays
- Problems with the transport
* Please check your tracking for any of the cases above

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

The preparation of the order takes between 2 and 4 business days.
The delivery is between 5 and 25 business days, depending on the season and location.
Orders are processed and delivered Monday through Friday, excluding holidays.
The orders ship from Sofia, Bulgaria.

NOTE
No refunds can be made in the followed cases:
- You didn’t collect your order from a local delivery company.

- The delivery company didn’t find you on your address and cannot contact you for more than 28 days.

- You provide us a wrong delivery adress.

RETURN POLICY

Unused and unopened products may be returned within 30 days of receipt for a full refund, less the original shipping cost. Customers are responsible for any return shipping costs.

Once I receive the returned item(s), I will credit your original payment method, excluding non-refundable shipping costs, as soon as possible. Refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

2. Return your order and packing slip

Ekaterina Zagorska
Attn: Returns
Boyan Danovski 11
Sofia, Bulgaria 1797

Any order returned to the wrong address (i.e., the address not provided on the return form)
will incur a rerouting fee subtracted from the refund.

3. Await credit

Once we receive the returned item(s), we will credit your original payment method, excluding non-refundable shipping costs, as soon as possible.